We Believe People Power Progress.

For over 20 years, we’ve helped businesses grow by connecting them with exceptional Latin American talent.

OUR MISSION

What Drives Us.

To make outsourcing seamless, scalable, and human. Empowering clients and talent alike through partnership.

We help U.S. companies grow with nearshore support that works.

Fluent English, aligned time zones, and real partnership.

Every client is different, but we stay flexible and focused.

Powered by solar energy. Built on ethical, inclusive values.

Our Journey

We started small. Now we support global brands, and we’re still growing.

2003

Company founded, setting the foundation for over two decades of outsourcing excellence.

2010

Expanded services to the U.S., supporting legal, finance, and healthcare clients.

2015

Achieved a milestone of 300+ active roles and launched regional training programs.

2020

Built resilient, tech-enabled infrastructure post-COVID to sustain operations under any condition, from full remote to secure onsite delivery.

2024

Adopted solar energy across facilities, lowering costs and strengthening energy independence for continuous client operations.

The People Behind the Process.

Our strength is our people. Every client success story begins with the team we build and the relationships we maintain.

Marco Bonilla

CEO

Leads with vision and integrity to help clients scale confidently and sustainably. Marco brings deep expertise in operations, strategy, and cross-border team development.

Ricardo Bonilla

CRO

Drives growth through client-focused solutions and strategic partnerships. Ricardo is passionate about helping businesses unlock the power of global talent.

Bessy Valladares

Accounting

Keeps financial operations running smoothly and accurately. Bessy supports both internal teams and client-facing processes.

Katherine Coca

HR

Ensures a seamless experience across recruitment, onboarding, and employee engagement. Katherine’s people-first approach keeps teams thriving.

Alberto Sosa

IT

Manages systems, tech infrastructure, and security to ensure business continuity and seamless support for distributed teams.

Paulina Callejas

OP-Manager

Oversees day-to-day delivery and performance with a focus on quality, accountability, and continuous improvement.

Alexa Avila

Talent Acquisition

Finds and connects high-performing talent with the right opportunities. Alexa specializes in sourcing bilingual professionals across Latin America.

Why Our Clients Choose Us

“Resolution time is down 50% in 3 months.”

We wanted to share our positive experience with IMBPO. They have been a great asset to our company. By managing our back-office workload, our phone calls have decreased by 50%, providing us with more time to work on more important matters. Their partnership has been instrumental to our company. Communicating with them is simple, and if any issues arise, they respond and resolve them right away.

Michelle Figueroa
Advanced Pain Management Director

“Effortless scale. Incredible support.”

With Impact BPO, we have found a valued and now essential partner, helping us to improve and maintain excellence in our operations and relationships with our clients. I would recommend them for someone who is looking to scale up their business to the next level.

Dennis Suazo
Maximus Law, Legal Intake Specialist

“We grew 15× in just two years.n 50% in 3 months.”

I had the pleasure of working with Impact BPO and was thoroughly impressed with their professionalism and expertise. From the start, their team took the time to understand our company’s needs and culture, delivering qualified candidates who fit both the job requirements and our values. The recruitment process was efficient and seamless, and their clear, timely communication kept me informed every step of the way. I highly recommend Impact BPO to any business seeking a reliable, results-driven hiring partner. Their dedication has had a significant, positive impact on our team, and I look forward to continuing our partnership.

Jenny D. Samples
HR / Operations Manager, OnsYte Imaging

“Resolution time is down 50% in 3 months.”

We wanted to share our positive experience with IMBPO. They have been a great asset to our company. By managing our back-office workload, our phone calls have decreased by 50%, providing us with more time to work on more important matters. Their partnership has been instrumental to our company. Communicating with them is simple, and if any issues arise, they respond and resolve them right away.

Michelle Figueroa
Advanced Pain Management Director

“Effortless scale. Incredible support.”

With Impact BPO, we have found a valued and now essential partner, helping us to improve and maintain excellence in our operations and relationships with our clients. I would recommend them for someone who is looking to scale up their business to the next level.

Dennis Suazo
Maximus Law, Legal Intake Specialist

“We grew 15× in just two years.n 50% in 3 months.”

I had the pleasure of working with Impact BPO and was thoroughly impressed with their professionalism and expertise. From the start, their team took the time to understand our company’s needs and culture, delivering qualified candidates who fit both the job requirements and our values. The recruitment process was efficient and seamless, and their clear, timely communication kept me informed every step of the way. I highly recommend Impact BPO to any business seeking a reliable, results-driven hiring partner. Their dedication has had a significant, positive impact on our team, and I look forward to continuing our partnership.

Jenny D. Samples
HR / Operations Manager, OnsYte Imaging

Powered by People and the Sun

We believe business should create value for people and the planet. That’s why our operations are powered by clean solar energy. And why we’re investing in sustainable growth for years to come.

Frequently Asked Questions

What is Business Process Outsourcing (BPO), and how can it benefit my company?

Business Process Outsourcing (BPO) means contracting tasks such as customer support, data entry, or back-office operations to an external provider like Impact BPO. This lets your company focus on core activities while reducing costs and improving efficiency.

How do you ensure the quality of your services?

Quality is our top priority. We have dedicated QA teams that monitor performance, conduct regular audits, and use client feedback to continuously improve standards.

Will outsourcing to Impact BPO help me save money?

Yes, outsourcing significantly reduces costs by removing the need for in-house staff, equipment, and infrastructure. Our solutions are designed to maximize ROI without compromising on quality.

Is my company’s data secure with Impact BPO?

Absolutely. We use strict data protection protocols, including encryption, access controls, and regular security audits, to safeguard your information.

What kind of businesses do you work with?

We serve companies of all sizes in industries such as law, healthcare, retail, finance, and technology. Each solution is tailored to the client’s unique needs and goals.

Where is Impact BPO located, and why is it beneficial?

We are based in Honduras, Central America, offering a nearshore advantage with bilingual English-Spanish talent, cultural alignment, and cost-effective services. Our location also ensures convenient time zone overlap with the U.S. and direct flight access.

How does Impact BPO integrate with our existing processes?

We work closely with your team through detailed onboarding, custom workflows, and ongoing collaboration. This ensures a seamless integration with your existing operations.