Privacy Policy

At Impact BPO, your privacy matters. This Privacy Policy explains how we collect, use, and  protect your personal information when you visit our website www.imbpo.com, contact us, or  use our services. By using our website or providing your information, you agree to this policy. If you have questions, please contact us at sales@imbpo.com.

1. Information We Collect

We collect only the information necessary to communicate with you, evaluate your needs, and  provide our services. This may include:

Contact information (name, email, phone number, company name, job title).
Business details related to staffing or outsourcing needs.
Billing and payment information (handled securely and only for invoicing purposes).
Website usage data, such as pages visited, time spent on site, and interactions,  collected via cookies and analytics tools.
Candidate information, when job applications or recruitment services are involved.

We do not intentionally collect sensitive personal information unless it is necessary for a specific engagement and handled under strict confidentiality.

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2. How We Use Your Information

We use your information to:

Respond to inquiries and requests.
Provide and manage staffing and outsourcing services.
Process payments and send invoices.
Improve our website, marketing, and client experience.
Communicate updates, offers, or resources (you can opt out anytime).

 We do not sell or rent personal information to third parties.

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3. How We Protect Your Data

We use technical and organizational safeguards to keep your information secure. This includes:

Secure servers and encrypted communication.
Access controls within our offices and systems.
Staff training on confidentiality and data protection.
Ongoing reviews of internal security measures.

We store personal data only as long as necessary to provide services, comply with legal  obligations, or resolve disputes.

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4. Sharing of Information

We may share information only in the following cases:

With trusted service providers or partners (for example, payroll systems, analytics  tools, or email automation platforms) who assist us in delivering our services.
When required by law or legal process.
When necessary to protect our rights or prevent misuse of our services.

All partners and vendors we work with are required to handle information responsibly and in  compliance with privacy standards.

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5. Cookies and Analytics

Our website uses cookies to understand visitor behavior and improve user experience. Cookies  may store preferences or anonymous usage data.

You can adjust your browser settings to block or delete cookies at any time. We also use tools like Google Analytics and Meta Pixel to analyze performance and measure advertising effectiveness. These tools use anonymous or aggregated data and do not identify  you personally.

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6. Your Rights

You have the right to:

Access or request a copy of the data we hold about you.
Request correction or deletion of your personal information.
Withdraw consent to marketing communications.

 To make any such request, please contact us at sales@imbpo.com.

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7. International Data Transfers

As a company operating in Latin America and serving clients in the United States, data may be  stored or processed across multiple countries. Regardless of location, we apply the same privacy and security standards to protect your  information.

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8. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy  practices or content of those sites. We encourage you to read their privacy policies before  sharing any personal data.

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9. Updates to This Policy

We may update this Privacy Policy periodically to reflect improvements or legal requirements. If  significant changes are made, we’ll post the updated version here and mark the revision date. By continuing to use our website or services after updates are posted, you accept the revised  policy.

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10. Contact

If you have questions about these Terms or our services, please contact: Impact BPO Tegucigalpa, Honduras Email: sales@imbpo.com Website: www.imbpo.com